FAQ’S

How Do I Know Which Tape To Use?
This depends on the injury or condition and what you’re trying to achieve?

Rigid Strapping Tape – To restrict joint movement and protect joints, injured joints or for added joint support, we recommend you use our Rigid Strapping Tape. If you are strapping a shoulder, a knee or ankle, we recommend you use the 38mm wide or 50mm wide Rigid Strapping Tape. If you are strapping an elbow, hand or finger, we recommend you use the 12.5mm wide or 25mm wide Rigid Strapping Tape. Ultimately, there’s no steadfast rule when it comes to tape width, it depends on the athlete’s size and what feels most comfortable.

Elastic Adhesive Bandage (EAB) – To compress and support joints and muscles where greater flexibility is still required, we recommend EAB. In regard to widths, the same basic rules apply as with the Rigid Strapping Tape.  75mm wide EAB can also be used over the Rigid Strapping Tape as a strong compression bandage for even greater stability and support.

Hand Tearable Tape – Is a cohesive bandage designed for compression wrapping when time is of the essence (eg; when a player is injured on the field),  Hand Tearable Tape can be quickly and easily applied to compress and support the injured area and is easily torn by hand eliminating the need for scissors on the playing field.

Underwrap – Is ideal for use under other adhesive bandages for athletes with sensitive skin, skin irritations, allergies, cuts or abrasions.

Kinesio (or Kinesiology) Tape – Is a revolutionary sports medicine solution for treating an array of sports injuries including, ITBS (Iliotibal Band Syndrome), planter fasciitis, shin splints, joint soreness and muscle soreness. Kinesio tape manipulates the skin and muscles and has been proven to promote and improve blood circulation to muscle and joint tissue, improve lymphatic drainage, facia function, provide pain relief whilst also providing additional stability and support.  Kinesio tape also aids in a faster recovery for the athlete.

Who Can Order Sports Strapping Tape from STWA?
Anyone can order from our website.  STWA is a wholesale company and all prices advertised on our site are available to all sporting clubs, retailers, health professionals, schools and individuals alike.  STWA doesn’t discriminate on price to anyone!
How Do I Place My Order?
Simple, just go to the products page, choose your tape or tapes, click on per roll or per box, choose your quantity and send to your shopping cart.  When you have completed your purchase/s, click on the shopping cart and complete your transaction.
How Long Will It Take To Get My Order?
From placement of order, we will dispatch your order from Melbourne within 1-3 working days.  You will receive your delivery within 1-5 working days, depending on where you are located in Australia.  Small orders will be sent by Express Post and larger orders will be sent by our Courier.
Where Do We Deliver?
We deliver anywhere in Australia.
Do We Ship To Post Office Boxes?
We can only ship small Express Post orders to Post Office Boxes.  Goods delivered by our courier must be delivered to a physical address and need to be received by someone and signed for.
What Happen If The Item Or Items I Purchase Are Out Of Stock?
If we are out of stock on any particular item, we will contact you and notify you of the expected delivery date. At that point, if you wish to change or modify your order, we will sort it out for you.
What If I Order The Wrong Size Or Product Or I Am Not Happy With My Purchase?
If you have ordered the wrong product, we will replace it for you.  We will expect you to pay the return delivery costs and a new delivery charge will apply for the correct product.  If your product is faulty, we will replace it, refund your money or offer you a credit.

Download our Return of Goods Form
What Forms Of Payment Do You Accept?
We accept credit card payments, BPAY payments or direct bank transfers to our nominate bank account.
What Security Do You Offer?
When making payments to STWA, you will be transferred to our secured site within the Bendigo Bank, which is secured by a 256bit certificate.  Credit card details are sent directly to our bank via a secured connection.  Please be assured, STWA does not record, hold or store your credit card details.

In regard to your personal information, STWA only uses this information to communicate with you and process your orders.  STWA will do everything within its power to keep your personal information private, through our SSL secured server.  However, STWA cannot accept responsibility for the security of information you send to us over the internet.